DFDS
Denmark
North Sea and Channel ferries — Dover, Newcastle, Copenhagen and Oslo routes
Learn more → All operators
Scandinavia/UK
Stena Line
Irish Sea and North Sea ferries — Holyhead, Harwich, Hook of Holland and Scandinavia
- 25–100% of ticket price
- No win, no fee
- Filed in minutes
Was your Stena Line sailing delayed by 1 hour or more, or cancelled? Under EU Regulation 1177/2010 you may claim 25–100% of your ticket price — FerryRefund helps you file in minutes.
Stena Line operates cross-border routes between the UK, Ireland, the Netherlands and Scandinavia. EU Regulation 1177/2010 covers Stena's international sailings between EU ports.
Your rights with Stena Line
- 25% compensation for a 1-hour departure delay; 50% for 2 hours, 75% for 3 hours, 100% for 4+ hours.
- Right to rerouting on the next Stena sailing or a refund if your ferry is cancelled.
- Assistance with meals and accommodation when delays exceed 90 minutes at departure.
- File your claim with Stena Line within 2 months of the incident.
Tips for claiming
- Save your Stena booking number from the confirmation email or Stena Line app.
- Holyhead–Dublin and Harwich–Hook of Holland are common EU compensation routes.
- The Stena app shows live departure updates — screenshot any delay notifications.
FAQ about claiming with Stena Line
When can I claim compensation with Stena Line?
You may claim if your Stena Line departure was delayed by 1 hour or more, or if the sailing was cancelled and EU Regulation 1177/2010 applies. Compensation is based on departure delay, not arrival.
How much can I get for a Stena Line delay?
Under EU rules: 25% of the ticket for a 1-hour departure delay, 50% for 2 hours, 75% for 3 hours and 100% for 4+ hours. Cancellations may entitle you to rerouting or a full refund.
What documents do I need for a Stena Line claim?
Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as departure boards, app screenshots or operator emails. Upload these via our claims portal.
What does it cost to claim via FerryRefund?
Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.
