DFDS
Denmark
North Sea and Channel ferries — Dover, Newcastle, Copenhagen and Oslo routes
Learn more → All operators
UK/France
P&O Ferries
Channel and North Sea crossings — Dover, Hull, Liverpool and Cairnryan
- 25–100% of ticket price
- No win, no fee
- Filed in minutes
Was your P&O Ferries sailing delayed by 1 hour or more, or cancelled? Under EU Regulation 1177/2010 you may claim 25–100% of your ticket price — FerryRefund helps you file in minutes.
P&O Ferries connects the UK with France, Belgium and Ireland on key cross-border routes including Dover–Calais and Hull–Rotterdam. EU maritime passenger rights apply to eligible international sailings.
Your rights with P&O Ferries
- 25% compensation for a 1-hour departure delay; 50% for 2 hours, 75% for 3 hours, 100% for 4+ hours.
- Right to rerouting on an alternative P&O sailing or a full refund when your crossing is cancelled.
- Assistance with refreshments, meals and hotel accommodation during extended port delays.
- Submit your complaint to P&O Ferries within 2 months of the disrupted journey.
Tips for claiming
- Your P&O booking reference is in your confirmation email — keep the e-ticket PDF.
- Dover–Calais is P&O's busiest route; note scheduled vs actual departure from the terminal screen.
- For Hull–Rotterdam overnight sailings, delays at embarkation also count under EU rules.
FAQ about claiming with P&O Ferries
When can I claim compensation with P&O Ferries?
You may claim if your P&O Ferries departure was delayed by 1 hour or more, or if the sailing was cancelled and EU Regulation 1177/2010 applies. Compensation is based on departure delay, not arrival.
How much can I get for a P&O Ferries delay?
Under EU rules: 25% of the ticket for a 1-hour departure delay, 50% for 2 hours, 75% for 3 hours and 100% for 4+ hours. Cancellations may entitle you to rerouting or a full refund.
What documents do I need for a P&O Ferries claim?
Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as departure boards, app screenshots or operator emails. Upload these via our claims portal.
What does it cost to claim via FerryRefund?
Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.
