DFDS
Denmark
North Sea and Channel ferries — Dover, Newcastle, Copenhagen and Oslo routes
Learn more → All operators
France/UK/Spain
Brittany Ferries
Western Channel and Bay of Biscay — Portsmouth, Plymouth, Santander and Bilbao
- 25–100% of ticket price
- No win, no fee
- Filed in minutes
Was your Brittany Ferries sailing delayed by 1 hour or more, or cancelled? Under EU Regulation 1177/2010 you may claim 25–100% of your ticket price — FerryRefund helps you file in minutes.
Brittany Ferries links the UK with France and Spain on long cross-border routes across the Channel and Bay of Biscay. EU maritime passenger rights apply to international Brittany Ferries sailings.
Your rights with Brittany Ferries
- 25% compensation for a 1-hour departure delay; 50% for 2 hours, 75% for 3 hours, 100% for 4+ hours.
- Right to rerouting on the next available sailing or a full refund if your crossing is cancelled.
- Assistance with snacks, meals and accommodation during delays of 90+ minutes.
- Complaints must be submitted to Brittany Ferries within 2 months of the disrupted sailing.
Tips for claiming
- Keep your Brittany Ferries booking reference and boarding confirmation email.
- Portsmouth–Caen and Plymouth–Santander are popular routes for EU compensation claims.
- Long Biscay crossings mean even moderate delays can trigger 50–75% compensation.
FAQ about claiming with Brittany Ferries
When can I claim compensation with Brittany Ferries?
You may claim if your Brittany Ferries departure was delayed by 1 hour or more, or if the sailing was cancelled and EU Regulation 1177/2010 applies. Compensation is based on departure delay, not arrival.
How much can I get for a Brittany Ferries delay?
Under EU rules: 25% of the ticket for a 1-hour departure delay, 50% for 2 hours, 75% for 3 hours and 100% for 4+ hours. Cancellations may entitle you to rerouting or a full refund.
What documents do I need for a Brittany Ferries claim?
Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as departure boards, app screenshots or operator emails. Upload these via our claims portal.
What does it cost to claim via FerryRefund?
Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.
