DFDS
Denmark
North Sea and Channel ferries — Dover, Newcastle, Copenhagen and Oslo routes
Learn more → All operators
Italy
Grimaldi Lines
Mediterranean ro-ro ferries — Barcelona, Civitavecchia, Palermo and Tunis
- 25–100% of ticket price
- No win, no fee
- Filed in minutes
Was your Grimaldi Lines sailing delayed by 1 hour or more, or cancelled? Under EU Regulation 1177/2010 you may claim 25–100% of your ticket price — FerryRefund helps you file in minutes.
Grimaldi Lines operates cross-border ferry services across the western Mediterranean, linking Spain, Italy and North Africa. EU Regulation 1177/2010 covers Grimaldi sailings between EU ports such as Barcelona and Civitavecchia.
Your rights with Grimaldi Lines
- 25% compensation for a 1-hour departure delay; 50% for 2 hours, 75% for 3 hours, 100% for 4+ hours.
- Right to rerouting on the next Grimaldi sailing or a full refund if your crossing is cancelled.
- Assistance with meals and accommodation during extended delays at Mediterranean ports.
- File your complaint with Grimaldi Lines within 2 months of the disrupted sailing.
Tips for claiming
- Keep your Grimaldi booking number and vehicle registration if travelling with a car.
- Barcelona–Civitavecchia and Livorno–Palermo are key EU routes for compensation claims.
- Routes to Tunis and other non-EU ports are not covered by EU passenger rights.
FAQ about claiming with Grimaldi Lines
When can I claim compensation with Grimaldi Lines?
You may claim if your Grimaldi Lines departure was delayed by 1 hour or more, or if the sailing was cancelled and EU Regulation 1177/2010 applies. Compensation is based on departure delay, not arrival.
How much can I get for a Grimaldi Lines delay?
Under EU rules: 25% of the ticket for a 1-hour departure delay, 50% for 2 hours, 75% for 3 hours and 100% for 4+ hours. Cancellations may entitle you to rerouting or a full refund.
What documents do I need for a Grimaldi Lines claim?
Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as departure boards, app screenshots or operator emails. Upload these via our claims portal.
What does it cost to claim via FerryRefund?
Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.
