DFDS
Denmark
North Sea and Channel ferries — Dover, Newcastle, Copenhagen and Oslo routes
Learn more → All operators
Baltic
Finnlines
Baltic and North Sea freight-passenger ferries — Helsinki, Travemünde and Naantali
- 25–100% of ticket price
- No win, no fee
- Filed in minutes
Was your Finnlines sailing delayed by 1 hour or more, or cancelled? Under EU Regulation 1177/2010 you may claim 25–100% of your ticket price — FerryRefund helps you file in minutes.
Finnlines operates cross-border ro-pax services linking Finland with Germany and Sweden across the Baltic and North Sea. EU Regulation 1177/2010 applies to Finnlines international sailings between EU ports.
Your rights with Finnlines
- 25% compensation for a 1-hour departure delay; 50% for 2 hours, 75% for 3 hours, 100% for 4+ hours.
- Right to rerouting on the next Finnlines sailing or a full refund if your crossing is cancelled.
- Assistance with meals and cabin accommodation during extended delays at Baltic ports.
- Submit complaints to Finnlines within 2 months of the disrupted sailing.
Tips for claiming
- Keep your Finnlines booking reference and cabin number from the confirmation email.
- Travemünde–Helsinki and Naantali–Lübeck (Travemünde) are key EU compensation routes.
- Finnlines ro-pax sailings carry both passengers and freight — passenger rights still apply.
FAQ about claiming with Finnlines
When can I claim compensation with Finnlines?
You may claim if your Finnlines departure was delayed by 1 hour or more, or if the sailing was cancelled and EU Regulation 1177/2010 applies. Compensation is based on departure delay, not arrival.
How much can I get for a Finnlines delay?
Under EU rules: 25% of the ticket for a 1-hour departure delay, 50% for 2 hours, 75% for 3 hours and 100% for 4+ hours. Cancellations may entitle you to rerouting or a full refund.
What documents do I need for a Finnlines claim?
Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as departure boards, app screenshots or operator emails. Upload these via our claims portal.
What does it cost to claim via FerryRefund?
Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.
