DFDS
Denmark
North Sea and Channel ferries — Dover, Newcastle, Copenhagen and Oslo routes
Learn more → All operators
Italy
Moby Lines
Tyrrhenian ferries — Livorno, Olbia, Bastia and Sardinia–Corsica corridors
- 25–100% of ticket price
- No win, no fee
- Filed in minutes
Was your Moby Lines sailing delayed by 1 hour or more, or cancelled? Under EU Regulation 1177/2010 you may claim 25–100% of your ticket price — FerryRefund helps you file in minutes.
Moby Lines operates passenger ferry services on tyrrhenian routes. EU Regulation 1177/2010 applies to Moby Lines international crossings within the EU when maritime passenger rights apply.
Your rights with Moby Lines
- 25% compensation for a 1-hour departure delay; 50% for 2 hours, 75% for 3 hours, 100% for 4+ hours.
- Right to rerouting on the next available Moby Lines sailing or a full refund if your crossing is cancelled.
- Assistance with snacks, meals and accommodation during delays of 90+ minutes at the port.
- Complaints should be filed with Moby Lines within 2 months of the disrupted sailing.
Tips for claiming
- Keep your booking reference and boarding pass from the Moby Lines confirmation email or app.
- Livorno–Olbia and Genoa–Bastia are among common Moby Lines compensation routes.
- Screenshot the departure board or operator notification showing your actual departure time.
FAQ about claiming with Moby Lines
When can I claim compensation with Moby Lines?
You may claim if your Moby Lines departure was delayed by 1 hour or more, or if the sailing was cancelled and EU Regulation 1177/2010 applies. Compensation is based on departure delay, not arrival.
How much can I get for a Moby Lines delay?
Under EU rules: 25% of the ticket for a 1-hour departure delay, 50% for 2 hours, 75% for 3 hours and 100% for 4+ hours. Cancellations may entitle you to rerouting or a full refund.
What documents do I need for a Moby Lines claim?
Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as departure boards, app screenshots or operator emails. Upload these via our claims portal.
What does it cost to claim via FerryRefund?
Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.
