DFDS
Denmark
North Sea and Channel ferries — Dover, Newcastle, Copenhagen and Oslo routes
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Ireland
Irish Ferries
Irish Sea and Celtic routes — Dublin, Holyhead, Cherbourg and Pembroke
- 25–100% of ticket price
- No win, no fee
- Filed in minutes
Was your Irish Ferries sailing delayed by 1 hour or more, or cancelled? Under EU Regulation 1177/2010 you may claim 25–100% of your ticket price — FerryRefund helps you file in minutes.
Irish Ferries operates cross-border sailings between Ireland, the UK and France on the Irish Sea and Celtic routes. EU Regulation 1177/2010 applies to international Irish Ferries crossings within the EU.
Your rights with Irish Ferries
- 25% compensation for a 1-hour departure delay; 50% for 2 hours, 75% for 3 hours, 100% for 4+ hours.
- Right to rerouting on the next Irish Ferries sailing or a full refund if your trip is cancelled.
- Assistance with refreshments and meals during delays of 90+ minutes at the terminal.
- Submit complaints to Irish Ferries within 2 months of the disrupted crossing.
Tips for claiming
- Keep your Irish Ferries booking reference from your confirmation email or online check-in.
- Dublin–Holyhead and Dublin–Cherbourg are the main routes for EU compensation claims.
- Weather-related delays on the Irish Sea still qualify if departure was delayed by 1+ hours.
FAQ about claiming with Irish Ferries
When can I claim compensation with Irish Ferries?
You may claim if your Irish Ferries departure was delayed by 1 hour or more, or if the sailing was cancelled and EU Regulation 1177/2010 applies. Compensation is based on departure delay, not arrival.
How much can I get for a Irish Ferries delay?
Under EU rules: 25% of the ticket for a 1-hour departure delay, 50% for 2 hours, 75% for 3 hours and 100% for 4+ hours. Cancellations may entitle you to rerouting or a full refund.
What documents do I need for a Irish Ferries claim?
Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as departure boards, app screenshots or operator emails. Upload these via our claims portal.
What does it cost to claim via FerryRefund?
Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.
